Redemption guarantee

General return policy for items - In most cases, items shipped by can be returned within 3 days of delivery or 30 days of shipment if the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can return it to us within 40 days of dispatch. After shipping, you will receive an email with the shipping date and further details of your order. Different guidelines or requirements apply to some products.

Please contact us before returning a defective item to get the return address and other instructions.


Has your item started damaged, different or not working? If this is the case, you are protected and can make an application. The procedure is described below.

Within 3 days of receiving the product, contact us with a photo or video explaining the problem and whether you would like a refund or replacement.
We will review the application and contact you when we need more information.
3.If approved, we will refund or resend the item. You may also be asked to return the product.

Refunds (if applicable)
As soon as your return has been received and checked, we will send you an email to inform you that we have received your return. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed and your credit card or original payment method will be automatically credited within a certain number of days.